“Can I book you for a two-hour meeting so we can start sketching out your customer's journey?” This is not a question that a telco operator normally hears. But it was exactly this question that we asked the Head of Product at Nortel - a mobile operator targeting small and medium-sized businesses in Norway.
Building a product ecosystem: Here's a question mobile operators need to hear more often.
· 7 min read
Senior UX Research Lead
